Frequently Asked Questions
Payment options are handled by Mollie to ensure safe transactions. Your order will be processed after we have received your payment. You have 14 days to complete your order after you've placed it.
All shipping goes through PostNL and include a tracking code. Orders may take 2-5 weeks to arrive. Though we do our utmost best to deliver your purchase as fast as possible.
Unless specifically mentioned these are the regular shipping costs:
Netherlands: € 6,95 ( small parcel € 4,35 )
Belgium, Germany, Luxembourg: € 15,-
Rest of world: € 25,-
*International orders (outside the Netherlands) might be subject to regular customs duties and fees levied by the destination country.
If you are not totally happy with your purchase, you can send it back unharmed in the original box for a refund. Refunds must be requested within 10 days after receiving your purchase.
Contact firstname.lastname@example.org to get your return started.
Chamber of Commerce, Amsterdam
KvK - 68940890
Tax ID - NL01187953B30
Or (Post only)